Delivery and Return Policy

FREE OF CHARGE - the order is received in the store "Baļļas - medus un bišu lietas" in Kuldīga, Liepājas Street 24 *;

8,50 EUR - the order is received in Riga, at one of our sales points, by prior agreement;

3,75 EUR - in Omniva parcel pick up points (only in Latvia)- for orders up to 38 x 64 x 39 cm and weighing 30 kg.

PRICE IS APPLICABLE (in relation to the size of the order per weight) - delivery by Omniva courier to the specified address, for orders over 38 x 64 x 39 cm and weighing 30 kg.

* If you choose to receive and pay for the order in the store in Kuldiga, it must be removed within 3 (three) working days from the moment when we have confirmed the readiness of the order for receipt - the product will not be reserved for longer.

Return Policy

The Buyer has the right to return the Product within 14 (fourteen) calendar days from the moment of receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

The Law on Consumer Protection of the Republic of Latvia (CPC) and the regulatory Regulations of the Cabinet of Ministers No. 255 "Regulations on Distance Agreement" (Cabinet Regulation No. 255) provides following conditions:

1. The Buyer has the right to terminate the Distance Agreement contract within 14 calendar days and return the product to the seller.
2. In the case of return, the consumer is responsible for maintaining the quality of the purchased Product during the period of withdrawal process. It is recommend to keep the original packaging of the product, so that when the Distance Agreement contact is terminated and the goods must be returned to the seller, the product would not be damaged.
3. The seller has the right to charge or refuse refund, if the returned product is defected, incomplete or otherwise lost its original appearance.
4. The Buyer is obliged to return the goods to the Seller within 7 (seven) days after sending the withdrawal letter.
5. A full refund (delivery costs not included), must be processed within 30 (thirty) days after the Seller has received the returned product.
   
6. If the Buyer returns the product to the Seller by writing a withdrawal letter and termination Distance Agreement, the delivery fee, paid by the Buyer, will not be refunded.
7. The costs of returning the product, except in cases when the product does not correspond to the ordered, shall be borne by the Buyer.
8. Complaints received regarding the quality of goods shall be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers No. 631. “Procedures for Applying for and Examining a Consumer's Claim for a Goods or Services Not Conforming to the Provisions of the Contract” (Cabinet Regulation No. 631). PTAL norms do not apply in cases when the product is purchased by legal entities.